Editors may submit feedback to writers through the comment box within the CMS. The feedback will be sent via email to the writer and listed on the Article page within the CMS.
Editors are encouraged to use the General Editorial Notes provided in the CMS. The feature (which appears under the comments box on the Article page) automatically adds feedback for some of the most common editorial problems.
All feedback provided by editors must be:
- helpful and motivating
- not condescending and belittling
- professional and courteous
In some instances, editors may submit Edit Requests with their feedback.
Editors should NOT request an edit if there are simple mistakes they can correct themselves. Editors should rarely request edits. If editors find that they regularly need to submit edit requests due to major issues, they should alert their project manager of the problem.
Editors should only request an edit if the writer:
- Didn’t follow explicit instructions specified in the style guide or individual article assignment
- Failed to meet the minimum word count (it’s okay to go over word count in most cases, but if the style guide specifies an exact length, you may need to edit request)
- Has an extraneous number of grammatical or formatting errors that will take longer than 3 minutes per 100 words for the editor to fix
- Turned in work that is of significantly poor quality
In an edit request, editors must give a detailed explanation of the unsatisfactory elements of the article and advise the writer on how to fix the issues.
Writers must incorporate the feedback into their assignment and resubmit the article within 24 hours. A failure to apply editorial feedback to an assignment and submit within the given time frame may result in a loss of writing privileges and nonpayment.
Editors are required to rate an article before they can submit it.
Editors will give an article ten stars when they don’t need to make any changes to the article. They will decrease a star for each instance of the following:
- content did not adhere to specific details of the Article Information
- content did not adhere to specific requirements and/or directions of the Client Style Guide
- article was poorly written (was not compelling, engaging, or interesting)
- content included spelling errors
- content included punctuation errors
- content included grammar/syntax errors
Writers should incorporate all feedback from editors into their content. In the event that a writer does not agree with the editor’s comments, they should continue to follow the editor’s instructions. Once the assignment is complete, the writer may submit a formal complaint.
In the event that a writer will not follow an editor’s direction, the editor should immediately notify their project manager with a detailed account of the event.
Most disputes between a writer and editor will be handled once the assignment is complete and a formal complaint has been filed.Next Page